Customer Support  |  Home Heating and Cooking

Customer Service

AT PHELPS SUNGAS, WE ARE COMMITTED TO PROVIDING THE BEST CUSTOMER SERVICE IN THE PROPANE INDUSTRY.  PERIOD.

That's because taking care of our customer family is at the heart of all that we do.

We offer a broad range of options and solutions to ensure you the optimum customer experience.

During normal business hours, our highly trained and professional staff answers every call and our Customer Care Representatives provide you with personal assistance. After hours, your call is automatically received at our 24-hour call center by employees who can evaluate your needs and dispatch a technician if necessary.

We want to help you in every way we can.  Just pick up the telephone and call us.  We're here to help.
 

IN AN EMERGENCY, FIRST DIAL 911

PHELPS SUNGAS offers 24-hour emergency service; keep full programs and professionally-trained and experienced employees.  Our 24 hour phone number is (800) 458-1085.

Service Department

OUR PROFESSIONAL SERVICE DEPARTMENT is here to assist you with all your Propane needs, including installation, service and repair of:

  • Gas piping

  • Water heaters

  • Space Heaters

  • Gas logs

  • Gas Dryers

  • Cooking equipment

  • Furnaces

  • Appliance propane conversion

  • Gas Leaks

  • Propane Storage Tanks and cylinders
     

24 Hour Emergency Response

Be sure you know where your main gas shut-off is located.  If you suspect a problem, such as a gas leak or you smell a strong gas odor, here is what you should do:

  • Extinguish all smoking materials and turn off any open flames.

  • Do not use any electrical switches, appliances, thermostats or telephones in the affected area.

  • Vacate the building immediately.

  • Turn your main gas shutoff valve to the off position (righty, tighty). 

  • Call Phelps Sungas and/or your local fire department from OUTSIDE the building from a cell phone or neighbor's phone. 

  • Due to the possibility of a propane gas explosion, do not use or operate any telephone of any kind (including cell phones), or any other electrically operated device such as light switches or flashlights, etc. inside a building where you smell a gas odor.

FOR YOUR SAFETY, it is important to keep you home free from sparks that can be caused by flipping a light switch or using a telephone (including cell phones and all other portable electronic devices).
 

Propane Storage Tanks

Above-ground propane storage tanks are available in 120, 250, 320, 500, 1000 and larger custom sizes.

Underground propane tanks are available in 500, and 1000-gallon sizes.

All underground propane storage tanks are coated for protection from corrosion. Anodes are also attached to provide additional protection.

We offer complete turn key service on tank installations, including excavation of the tank hole to lighting the pilot on your propane gas appliances and equipment.
 

Gas Safety Check

This important safety inspection is performed by a Phelps Sungas trained technician in 30 to 90 minutes. Your system is tested for leaks and checked to ensure it meets all applicable safety standards. This preventive maintenance safety check involves your tank, piping, regulators, gauges, connectors, valves, vents, thermostats, pilots, burners, and appliance controls. When completed you can be assured that your system is safe and in good working condition.

Continuous Maintenance

A major benefit to Automatic Delivery customers is the consistent monitoring of the regulators, valves and gauges on your tank. If a seal appears worn or in need of repair, your tank will be checked and maintained in this way with each delivery. Repairs are made, as needed, on leased Phelps Sungas tanks FREE of charge.
 
Service Calls

Gas appliances should only be repaired by trained gas technicians. Improper ventilation can affect the combustion process and create a situation that could produce toxic carbon monoxide gas. For your safety and protection, call Phelps Sungas for help with all your gas appliances.

Back in Service Tank

1. Someone must be home when an empty tank is filled.

2. Qualified personnel must perform a brief leak test of the gas system, re-light the pilot lights and see that gas appliances are working properly.

3. If the tank has been empty for a period of time, the gas system and tank must be pressure checked and safety inspected.  

If an appliance or component of your propane system has been tagged, "Out of Service," do not attempt to enable it. The tag indicates a serious, unsafe condition.

If you have questions about your propane service or you would like to schedule a propane delivery, please contact your local Phelps Sungas office in Geneva, Canandaigua, or Penn Yan.

We’re always happy to answer any questions you may have, or be of service in whatever way we can.

 

Our Commitment Shows In The Advantages We Offer.

  • Convenient payment and delivery options not only fit every schedule and lifestyle, they also help Phelps Sungas customers get the most for their energy dollars.

  • Dependable propane supply means we are able to service your propane needs when other companies may not.

  • Prompt, reliable service from trained professionals.

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    224 Cross Road
    Geneva, New York 14456

    Phone:    (315) 789-3285
    Toll Free: (800) 458-1085

     

    Email: info@sungas.com

     

     

     

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