PHELPS SUNGAS, WE ARE COMMITTED TO PROVIDING THE BEST CUSTOMER
SERVICE IN THE PROPANE INDUSTRY. PERIOD.
taking care of our customer family is at the heart of all that
We offer a
broad range of options and solutions to ensure you the optimum
During normal business hours, our highly trained and
professional staff answers every call and our Customer Care
Representatives provide you with personal assistance. After
hours, your call is automatically received at our 24-hour call
center by employees who can evaluate your needs and dispatch a
technician if necessary.
We want to help you in every way we
can. Just pick up the telephone and call us. We're
here to help.
EMERGENCY, FIRST DIAL 911
PHELPS SUNGAS offers 24-hour
keep full programs and professionally-trained and
experienced employees. Our 24 hour phone
number is (800) 458-1085.
OUR PROFESSIONAL SERVICE
DEPARTMENT is here to assist you with all your Propane needs,
including installation, service and repair of:
Propane Storage Tanks and
Be sure you know where your
main gas shut-off is located. If you suspect a problem, such as
a gas leak or you smell a strong gas odor, here is what you
Extinguish all smoking
materials and turn off any open flames.
Do not use any electrical
switches, appliances, thermostats or telephones in the
Vacate the building
Turn your main gas
shutoff valve to the off position (righty, tighty).
Call Phelps Sungas and/or
your local fire department from OUTSIDE the building from a
cell phone or neighbor's phone.
Due to the possibility of
a propane gas explosion, do not use or operate any telephone
of any kind (including cell phones), or any other
electrically operated device such as light switches or
flashlights, etc. inside a building where you smell a gas
important to keep you home free from sparks that can be caused
by flipping a light switch or using a telephone (including cell
phones and all other portable electronic devices).
Above-ground propane storage
tanks are available in 120, 250, 320, 500, 1000 and larger
Underground propane tanks are
available in 500, and 1000-gallon sizes.
All underground propane
storage tanks are coated for protection from corrosion. Anodes
are also attached to provide additional protection.
We offer complete turn key
service on tank installations, including excavation of the tank
hole to lighting the pilot on your propane gas appliances and
Gas Safety Check
This important safety
inspection is performed by a Phelps Sungas trained technician in
30 to 90 minutes. Your system is tested for leaks and checked to
ensure it meets all applicable safety standards. This preventive
maintenance safety check involves your tank, piping, regulators,
gauges, connectors, valves, vents, thermostats, pilots, burners,
and appliance controls. When completed you can be assured that
your system is safe and in good working condition.
A major benefit to Automatic
Delivery customers is the consistent monitoring of the
regulators, valves and gauges on your tank. If a seal appears
worn or in need of repair, your tank will be checked and
maintained in this way with each delivery. Repairs are made, as
needed, on leased Phelps Sungas tanks FREE of charge. Service Calls
Gas appliances should only be
repaired by trained gas technicians. Improper ventilation can
affect the combustion process and create a situation that could
produce toxic carbon monoxide gas. For your safety and
protection, call Phelps Sungas for help with all your gas
appliances. Back in Service
1. Someone must be home when
an empty tank is filled.
2. Qualified personnel must
perform a brief leak test of the gas system, re-light the pilot
lights and see that gas appliances are working properly.
3. If the tank has been empty
for a period of time, the gas system and tank must be pressure
checked and safety inspected.
appliance or component of your propane system has
been tagged, "Out of Service," do not attempt to
enable it. The tag indicates a serious, unsafe
If you have questions
about your propane service or
you would like to schedule a propane delivery, please contact
your local Phelps Sungas office in Geneva, Canandaigua, or Penn
We’re always happy to answer
any questions you may have, or be of service in whatever way we
Shows In The Advantages We Offer.
Convenient payment and
delivery options not only fit every schedule and lifestyle, they
also help Phelps Sungas customers get the most for their energy
Dependable propane supply
means we are able to service your propane needs when other
companies may not.
service from trained professionals.