Then immediately evacuate everyone from the house and
call Phelps Sungas at
or the fire department
from a neighbor's telephone.
Questions? Emergency? Call us.If you have any questions or need help, experienced
Phelps Sungas personnel can assist you. You can reach us by
dialing toll free:
Phelps Sungas: (800) 458-1085.
When it comes to safety, Phelps Sungas believes
education is the best form of prevention.
Although the risk of a propane
leak is extremely low, here you will find some helpful
safety tips to ensure your family and home is protected.
Although propane in it’s
natural state is nearly odorless, a scent is
incorporated in order for customers to identify a
propane leak. This odor has been described as being
very similar to rotten eggs. During your initial
propane delivery, our driver provided you with a
welcome kit, including a “scratch & sniff” card
featuring this specific scent. If you require an
additional card or welcome kit, please contact us.
In the event that you suspect
a leak, IMMEDIATELY extinguish all flames
and smoking materials. Turn off all
appliances, telephones, cell phones and lights as
any spark can result in an explosion or fire.
Immediately evacuate the
Turn the main gas supply off
on your propane tank by turning it clockwise.
From a safe distance or
neighboring home, call 911, your local fire
department, then Phelps Sungas to report the leak.
Do not return to your home until the responding
authorities or a qualified Phelps Sungas
representative determines that it is safe to do so.
We will have a professional technician perform a
thorough system check to ensure the suspected leak
has been addressed.
GAS IS ONE OF THE SAFEST and most reliable fuels available. At
Phelps Sungas, we want you to know how to use propane gas
We encourage everyone in your household to learn how to properly
operate propane gas appliances and to become familiar with
safety precautions. It also is important that you operate and
maintain your gas equipment in accordance with the
Propane is a very safe fuel.
But as with any energy source, there are steps you should take
to further ensure your safety:
Learn what propane smells
like. Propane retailers have scratch-and-sniff pamphlets to
help your family recognize its distinctive odor.
Know where gas lines are
located, so you won't damage them when digging or working in
Change or clean furnace
filters regularly as recommended by the manufacturer.
Don’t store cleaning
fluids, oil-soaked rags, gasoline, or other flammable
liquids near a gas-burning appliance where vapors could be
ignited by the pilot light.
Storm Safety Tips Before the storm or flood:
If you have to evacuate
to higher ground, turn off the service valve on the propane
portable cylinder or permanent tank and the shutoff valve on
all propane appliances. (Be sure to check first with us if
you don't know where the shutoff valves are located.) The
permanent tank's service valve should be left off until the
system and appliances have been checked by a qualified
To secure propane
equipment, tanks and cylinders (including grill cylinders)
during a severe flood or high-wind condition, tie them to
strongly secured stationary objects. Grill cylinders should
be taken outside and secured to a strong stationary object.
Wire cable instead of rope is recommended.
After the storm or flood:
Phelps Sungas should
inspect propane-powered household appliances, farm equipment
or vehicles with controls or regulators that have been
underwater before being put back into service. Since water
damage to propane equipment and appliances is not always
readily apparent, NPGA highly recommends a complete
inspection of the entire system before attempting to operate
The number one problem
created by flooding is water damage of regulators and
controls. Such damage can cause blockage, corrosion or other
malfunction of the key safety devices that are built into
the system. In addition, dirt or debris may have entered the
regulator through the vent. While this is not an immediate
threat, selected parts may need to be replaced to ensure the
long-range safety of the equipment. Phelps Sungas can also
determine whether dents to the container or piping caused by
flowing debris are serious enough to warrant equipment
If your propane equipment
has been flooded, be sure to shut off the service valve at
the propane tank if you didn't do so before evacuating the
property. This can be done by turning the valve in a
clockwise direction. Be sure to have the system and
appliances checked prior to turning on the gas supply again.
In the rare cases when
people smell gas upon returning to their home, business or
farm, they should extinguish all smoking materials and open
flames. Exit the building immediately. Do not touch
electrical switches, light matches or use the phone. Turn
off the gas valve on the outside tank, meter or service
area. Telephone the fire department and/or your propane
supplier from a neighbor’s phone. Do not re-enter until the
building has been inspected.
Safe Grilling Tips:
Always follow grill
manufacturer’s instructions and keep written materials
When lighting a grill,
make sure grill top is open.
Always use or store
cylinders outdoors in an upright (vertical) position.
When the cylinder is
refilled, have the supplier check for dents, damage, rust,
Before connecting or
lighting a propane gas grill, use a leak-detection solution
to check connections for tightness. Do not use matches or
lighters to check for leaks. Your propane gas supplier has
leak-detection solutions and instructions.
After filling or
exchanging, take the cylinder home immediately. Keep the
vehicle ventilated and the cylinder valve closed and capped.
If there is an
uncontrollable release of gas, call the fire department.
Do not allow children to
tamper or play with the cylinder or grill.
Do not smoke while
handling a propane cylinder.
When not in use, grill
burner controls should be turned off and cylinder valve
Do not use, store, or
transport cylinders near high temperatures (this includes
storing spare cylinders near the grill).
When a grill is not in
use, cover disconnected hose-end fittings with small,
plastic bags or protective caps to keep clean.
Industry Efforts to Safeguard Propane
(Gas Appliance System Check) is an award-winning preventive
maintenance program developed by the National Propane Gas
Association (NPGA) and funded by the Propane Education &
Research Council (PERC) that trains technicians and educates
homeowners on the safe handling of propane and the
maintenance of propane appliances.
The Certified Employee
Training Program (CETP) developed by NPGA and funded by PERC
is a training program used extensively throughout the
country by people involved in the handling of propane,
equipment, and appliances.
THERE'S NO SUCH THING AS A SILLY QUESTION.
Too often, people are unduly
embarrassed to call us with questions about propane safety.
While propane is
an extremely safe fuel when handled correctly, it can also be
extremely dangerous if mishandled. The rule of thumb is: "When in doubt, ask."
We are always more than happy to answer any questions you may