Propane Safety


Then immediately evacuate everyone from the house and call Phelps Sungas at
800-458-1085 or the fire department
from a neighbor's telephone.

Questions? Emergency? Call us.  If you have any questions or need help, experienced Phelps Sungas personnel can assist you. You can reach us by dialing toll free:

Phelps Sungas:  (800) 458-1085.


When it comes to safety, Phelps Sungas believes education is the best form of prevention.


Although the risk of a propane leak is extremely low, here you will find some helpful safety tips to ensure your family and home is protected.


  1. Although propane in it’s natural state is nearly odorless, a scent is incorporated in order for customers to identify a propane leak.  This odor has been described as being very similar to rotten eggs. During your initial propane delivery, our driver provided you with a welcome kit, including a “scratch & sniff” card featuring this specific scent.  If you require an additional card or welcome kit, please contact us.

  2. In the event that you suspect a leak, IMMEDIATELY extinguish all flames and smoking materials. Turn off all appliances, telephones, cell phones and lights as any spark can result in an explosion or fire.

  3. Immediately evacuate the home.

  4. Turn the main gas supply off on your propane tank by turning it clockwise.

  5. From a safe distance or neighboring home, call 911, your local fire department, then Phelps Sungas to report the leak. Do not return to your home until the responding authorities or a qualified Phelps Sungas representative determines that it is safe to do so. We will have a professional technician perform a thorough system check to ensure the suspected leak has been addressed.


Learn More About Residential Propane Appliances:





Making a Safe Fuel Even Safer.

PROPANE GAS IS ONE OF THE SAFEST and most reliable fuels available. At Phelps Sungas, we want you to know how to use propane gas safely. We encourage everyone in your household to learn how to properly operate propane gas appliances and to become familiar with safety precautions. It also is important that you operate and maintain your gas equipment in accordance with the manufacturers' instructions.

Propane is a very safe fuel. But as with any energy source, there are steps you should take to further ensure your safety:  

  • Learn what propane smells like. Propane retailers have scratch-and-sniff pamphlets to help your family recognize its distinctive odor.

  • Know where gas lines are located, so you won't damage them when digging or working in the yard.

  • Change or clean furnace filters regularly as recommended by the manufacturer.

  • Don’t store cleaning fluids, oil-soaked rags, gasoline, or other flammable liquids near a gas-burning appliance where vapors could be ignited by the pilot light.

Storm Safety Tips
Before the storm or flood:

  • If you have to evacuate to higher ground, turn off the service valve on the propane portable cylinder or permanent tank and the shutoff valve on all propane appliances. (Be sure to check first with us if you don't know where the shutoff valves are located.) The permanent tank's service valve should be left off until the system and appliances have been checked by a qualified service person.

  • To secure propane equipment, tanks and cylinders (including grill cylinders) during a severe flood or high-wind condition, tie them to strongly secured stationary objects. Grill cylinders should be taken outside and secured to a strong stationary object. Wire cable instead of rope is recommended.

After the storm or flood:

  • Phelps Sungas should inspect propane-powered household appliances, farm equipment or vehicles with controls or regulators that have been underwater before being put back into service. Since water damage to propane equipment and appliances is not always readily apparent, NPGA highly recommends a complete inspection of the entire system before attempting to operate equipment.

  • The number one problem created by flooding is water damage of regulators and controls. Such damage can cause blockage, corrosion or other malfunction of the key safety devices that are built into the system. In addition, dirt or debris may have entered the regulator through the vent. While this is not an immediate threat, selected parts may need to be replaced to ensure the long-range safety of the equipment. Phelps Sungas can also determine whether dents to the container or piping caused by flowing debris are serious enough to warrant equipment replacement.

  • If your propane equipment has been flooded, be sure to shut off the service valve at the propane tank if you didn't do so before evacuating the property. This can be done by turning the valve in a clockwise direction. Be sure to have the system and appliances checked prior to turning on the gas supply again.

  • In the rare cases when people smell gas upon returning to their home, business or farm, they should extinguish all smoking materials and open flames. Exit the building immediately. Do not touch electrical switches, light matches or use the phone. Turn off the gas valve on the outside tank, meter or service area. Telephone the fire department and/or your propane supplier from a neighbor’s phone. Do not re-enter until the building has been inspected.

Safe Grilling Tips:

  • Always follow grill manufacturer’s instructions and keep written materials accessible.

  • When lighting a grill, make sure grill top is open.

  • Always use or store cylinders outdoors in an upright (vertical) position.

  • When the cylinder is refilled, have the supplier check for dents, damage, rust, or leaks.

  • Before connecting or lighting a propane gas grill, use a leak-detection solution to check connections for tightness. Do not use matches or lighters to check for leaks. Your propane gas supplier has leak-detection solutions and instructions.

  • After filling or exchanging, take the cylinder home immediately. Keep the vehicle ventilated and the cylinder valve closed and capped.

  • If there is an uncontrollable release of gas, call the fire department.

  • Do not allow children to tamper or play with the cylinder or grill.

  • Do not smoke while handling a propane cylinder.

  • When not in use, grill burner controls should be turned off and cylinder valve closed.

  • Do not use, store, or transport cylinders near high temperatures (this includes storing spare cylinders near the grill).

  • When a grill is not in use, cover disconnected hose-end fittings with small, plastic bags or protective caps to keep clean.

Industry Efforts to Safeguard Propane Use.

  • GAS Check® (Gas Appliance System Check) is an award-winning preventive maintenance program developed by the National Propane Gas Association (NPGA) and funded by the Propane Education & Research Council (PERC) that trains technicians and educates homeowners on the safe handling of propane and the maintenance of propane appliances.

  • The Certified Employee Training Program (CETP) developed by NPGA and funded by PERC is a training program used extensively throughout the country by people involved in the handling of propane, equipment, and appliances.


Too often, people are unduly embarrassed to call us with questions about propane safety.  While propane is an extremely safe fuel when handled correctly, it can also be extremely dangerous if mishandled.  The rule of thumb is: "When in doubt, ask."   We are always more than happy to answer any questions you may have.




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224 Cross Road
Geneva, New York 14456

Phone:    (315) 789-3285
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